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The Future Of Customer Experience

What This Initiative Is About


Welcome, to the dawn of the age of your Customer eXPerience.

Where your customer:

a) is getting more and more demanding and there is no end in sight.

b) has a social media voice like never before and is willing to use it, dependent of your organisation.

The new era put your customer firmly in the driving seat and hopefully, as far as your organisation is concerned, you've put your customer, at the centre of the conversation. Failing which, your organisation's future - be it public or private, surely, has to look bleak.


What You Can Expect


A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.


How This Initiative Is Conducted


This perspective shaping initiative is expertly run as a series of …


Illuminating introductions
Engaging dialogues
Interactive games & exercises
Thought provoking debriefs
Open questions & answer sessions
Reflection time-outs
Relevant case studies
Enriching assignments
Feedback loops


Initiative Outline


Customer Experience (CX), Customer Satisfaction (CusSat) & Their Peers.


Understanding Your Customers' Journey and How It Related To Customer Experience.

Appreciating How Your Customer's Experience Your Organisation At Each Touchpoint.

Exploring The Dimension Of People, Products, Process, Places & Philosophy.

How To Intelligently Measure Your Customers' eXPerience.

Getting Automated Reports Into The Hands Of Those Who Can Innovate Fast.

How To Use AI To Make Sense Of Qualitative Data. 

How To Amplify Social World-Of-Mouth Marketing Using Customer Experience.

How To Turn Customer Experience From A Cost Centre To A Profit Centre. 

Your Chief Facilitator - Manoj Sharma

Who is Manoj Sharma?

Manoj Sharma is just a human being, doing his best to make a small difference in the world.


Professionally, Manoj Sharma is the Chief Facilitator of 


Manoj Sharma started his career in Special International Events for the Walt Disney Co. He continued, as a Group Business Development Director for a tech startup which was sold for SGD 23.5 million. He was subsequently the CEO of the Singapore Service Academy for more than 10 years. He has advised more than 300 large public and private organisations, assisted them with their organisational and professional development needs, as well as delivered keynotes and facilitated programs globally for more than 110,000 people. He considers this to be an absolute privilege.


Manoj sits on various committees. In 2003 he was invited by SPRING Singapore to advice on how to grow Singapore’s entrepreneurship landscape and subsequently sat of the Board of the Action Committee for Entrepreneurship. In 2012, he was invited by the Singapore Kindness Movement to conceptualise the framework for Kindness@Work, a national initiative designed to create a more gracious society starting with the CEOs of large organisations. Outside of his roles with the aforementioned organisations, he is highly active in the international start-up scene, as an investor, speaker, judge and thoroughly delights in mentoring entrepreneurs from around the world.


In his free time, Manoj enjoys playing a round of golf with his buddies. As for the future, Manoj looks forward to continue to contribute to society, to the best of his abilities.

Our Public Sector Clients

Our MNC & SME Clients

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