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Patient Experience In The Age Of AI

What This Initiative Is About


The focus on patient experience is almost 20 years old, yet so few real strides have been made. In recent years it has become a much bandied term with a conveniently debated definition depending on the agenda of who is defining it, leading to endless disagreements and patient dissatisfaction. Also, the world has changed dramatically over the last 10 years. Healthcare has gone from passive to active with patients coming armed with information (and misinformation). Simultaneously, customer expectations have risen across every industry and innovative solutions are required to meet them. 

To compound matters, patients, their relatives and caregivers do not differentiate between their healthcare experience and their experience across other industries and measure it by the same yardstick. Furthermore, because of social media, they have developed a voice like never before and are willing to use it. This puts pressure on healthcare providers. And the pressure is about to increase as the pace of change accelerates and responsibilities expand to straddle the spectrum from sickness to wellness. How do you in the face of these changes innovate to advance patient experience and get ahead of the curve in the age of artificial intelligence?

Come listen to this talk on the future of patient experience in the age of artificial intelligence and:

1) Learn from a story that parallels your healthcare organisation's story and present dilemma.

2) Discover through a case study how one of the world's top organisation innovates together with their customers.

3) Explore an artificial intelligence based solutions that will map all your patient touchpoints and give you real-time benchmarked analytics to recover situations promptly and innovate your value proposition while reducing work and time for everyone.


What You Can Expect


A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.


How This Initiative Is Conducted


This perspective shaping initiative is expertly run as a series of …

Contextual introductions
Engaging dialogues
Interactive games & exercises
Thought provoking debriefs
Open questions & answer sessions
Reflection time-outs
Relevant case studies
Enriching assignments
Feedback loops


Your Chief Facilitator - Manoj Sharma

Who is Manoj Sharma?

Manoj Sharma is just a human being, doing his best to make a small difference in the world.


Professionally, Manoj Sharma is the Chief Facilitator of 


Manoj Sharma started his career in Special International Events for the Walt Disney Co. He continued, as a Group Business Development Director for a tech startup which was sold for SGD 23.5 million. He was subsequently the CEO of the Singapore Service Academy for more than 10 years. He has advised more than 300 large public and private organisations, assisted them with their organisational and professional development needs, as well as delivered keynotes and facilitated programs globally for more than 110,000 people. He considers this to be an absolute privilege.


Manoj sits on various committees. In 2003 he was invited by SPRING Singapore to advice on how to grow Singapore’s entrepreneurship landscape and subsequently sat of the Board of the Action Committee for Entrepreneurship. In 2012, he was invited by the Singapore Kindness Movement to conceptualise the framework for Kindness@Work, a national initiative designed to create a more gracious society starting with the CEOs of large organisations. Outside of his roles with the aforementioned organisations, he is highly active in the international start-up scene, as an investor, speaker, judge and thoroughly delights in mentoring entrepreneurs from around the world.


In his free time, Manoj enjoys playing a round of golf with his buddies. As for the future, Manoj looks forward to continue to contribute to society, to the best of his abilities.

Our Public Sector Clients

Our MNC & SME Clients

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