Transforming Your Organisation through Service Innovations

Transforming Your Organization Through Service Innovations

To benefit from service innovations, your organization needs to create NEW breakthrough service value propositions. Come explore the emerging world of often overlooked service innovations and solve your major service problems with greater efficiency than ever before.

Also, through this initiative, get ready to truthfully examine your organization’s real challenges, discuss the issues behind the issue and ultimately come up with real workable service innovations. The end benefit for you and your organization will be not just to discover the 5 key service innovations dimensions, but to come up with a service innovations framework and to continuously benefit from it.

Senior Leadership, Middle Management, Department Heads, Team Leaders, Key Service People and You

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

Part #1 – The Real Challenges Organizations are Facing Today

  • Discovering the True Issue behind the Issue
  • Exploring what is Service Innovations
  • Appreciating why Service Innovations Matters & Why it is a Great Solution for your Organization, Team and You

Part #2 – The 5 Key Dimensions of Service Innovations

  • The Philosophy Dimension
  • The Places (Physical & Virtual Environment) Dimension
  • The Processes, Procedures & Policies Dimension
  • The Products / Services / Ideas Dimension
  • The People Dimension

Part #3 – The Design Thinking Approach To Service Innovations

  • What Is Design Thinking?
  • Design Thinking Case Studies
  • The Design Thinking Workshop
  • Looking At Your Organization As A Design

Part #4 – Creating Your New Services Dimensions Framework

  • Measuring Your Customers’ Experience
  • Identifying Your Service Innovations Problems
  • Identifying Your Service Innovations Solutions
  • Creating Your Service Innovations Dimensions
  • Embarking On Your Service Innovations Journey
  • Profiting from Service Innovations

This life changing and perspective shaping initiative is expertly run as a series of …

  • Illuminating introductions
  • Engaging Dialogues
  • Interactive games & exercises
  • Thought provoking debriefs
  • Open questions & answer sessions
  • Reflection time-outs
  • Relevant case studies
  • Enriching assignments
  • Feedback loops

Your lead facilitator for this world class initiative is Manoj Sharma.

Who is Manoj Sharma?

Manoj Sharma is a World Class Organization Strategist. He assists organizations, teams and individuals to be financially and non-financially wealthier through a series of incredibly “spot on”, fully customized strategic initiatives. Mr. Sharma is also the Founder, CEO and Head of Faculty of DifferWorld.com, an international strategic profitability, performance and fulfillment consultancy. Over the years Mr. Sharma has earned a reputation for not just being a global thought leader, but also his reputation for delivering world class initiatives that assist the global who’s who win in their fields of endeavour is fast becoming legendary.

Mr. Sharma has extensively worked with tier one organizations and leaders across Asia, Europe, Oceania and The Middle East, as a Strategic Consultant, Executive Director, Group Business Development Director, Marketing & Communication Director, Content Director and more. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.

What can Manoj Sharma Do For You?

Mr. Sharma specializes in assisting organizations, teams and individuals boost their profitability, performance and fulfillment levels through a combination of world class strategic consultations, keynotes, coaching, training & development seminars, workshops, courses, programs and other initiatives.

Who Are Some Of The Organizations He Has Assisted?

His initiatives have exponentially benefited some of the top global brands such as:

Accenture, Alcatel, American Express, A&W Restaurants, Cisco Systems, Civil Aviation Authority of Singapore, Civil Service College, Cargotec, CitiBank, Daikin Industries, DBS Vickers Securities, Deutsche Bank, FedEx, Fuji Xerox, General Electric, Hewlett-Packard, Hiab, HSBC, IBM,
Infocomm Development Authority of Singapore, Intel, JP Morgan, Kalmar, KFC, KPMG, Lee Kuan Yew School of Public Policy, Long John Silver’s, MacGregor, Merrill Lynch, Microsoft, Nokia, Singapore Ministry of Education, Motorola, National University of Singapore, Nanyang Technological University, Philips, Pizza Hut, PricewaterhouseCoopers, Raffles International, Reuters, Samsung, Singapore Airlines, Singapore Economic Development Board, Singapore General Hospital, Singapore Indian Chamber of Commerce and Industry, Singapore Institute of Management, Singapore Management University, Singapore Technologies, Singapore Tourism Board, Starbucks, ST Microelectronics, Sumitomo Mitsui Banking Corp, Sybase, Taco Bell, The Coca-Cola Company, The Walt Disney Company, Union Bank of Switzerland, United Overseas Bank Kay Hian, Young Arab Leaders, and more

See Manoj Sharma’s list of clients and partners

How Many People Has Manoj Sharma Worked With?

To date Manoj has worked with more than 80,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coaching more than 700 people.

Want to get in touch with Manoj Sharma?