Awakening The Heart of Service Excellence

Increasing your internal and external service standards are pivotal for your organization to be or remain world class. Unfortunately, today, only the brightest appreciate that if the “heart-ware” of an organization is not first orientated towards Service Excellence, there is precious little focusing on the “soft-ware” and “hard-ware” will ever do.

Without a shadow of a doubt, Awakening The Heart Of Service Excellence is a huge competitive advantage for your organization. To fully profit from it, everybody from the top person down needs to embody The Spirit Of Service Excellence, appreciate What Is At The Heart Of Service Excellence, learn from the Best Practices Of World Class Service Organizations and know the Absolute Truth Of How To Create A World Class Culture Of Service Excellence.

With that in mind, the truth is Awakening The Heart Of Service Across Your Organization By Shifting Service Excellence Mind Sets is the fastest and most effective way for you to Create A World Class Culture Of Service Excellence. It significantly “speeds up and improves the pace of service improvements” by creating a “pro-service” culture, while getting “everyone on the same page”.

Furthermore, it is also likely to be, your lowest cost, highest profit activity. So, isn’t it time you ingrained it as part of your organization’s DNA?

Everyone in your organization, starting from the top down!

A ground breaking, absolutely unique, expertly researched & created, world class, professionally delivered initiative, which will address your specific needs and benefit you for a lifetime.

Part #1 – The Spirit Of Creating A World Class Culture Of Service Excellence

  • The Creating A World Class Culture Of Service Excellence Framework
  • The 5 Steps Towards Creating A World Class Culture Of Service Excellence
  • The Analogy Of The Stars
  • What’s Going On In Your World And How Does It Relate To Service Excellence?
  • Service Excellence And How It Relates To You At Work, Home & At Play
  • The Demonstration Of What Service Really Is & Is Not
  • What Service Excellence Really Starts With

Part #2 – The Reality Of Creating A World Class Culture Of Service Excellence

  • Establishing What Sustainably Successful People and Organizations Have In Common
  • 5 Great Quotes For A Multidimensional Appreciation Of Service Excellence
  • The Appearing-Disappearing World Of Service Excellence

Part #3 – Service & Your Agreements With Your World

  • The “Why Do You Have A Job?” Dialogue
  • Getting To The Core Of What Every Service Interaction Is About
  • Your Agreements At Work, Home & At Play
  • Differentiating Between Your Job & Service
  • Exploring Service Excellence Case Studies
  • Learning From Organizations With A World Class Culture Of Service Excellence
  • The Ritz Carlton Experience
  • The Walt Disney Experience

Part #4 – Service Innovation, Service Excellence And The Missing Key To Financial Gain

  • The Coffee Value Chain
  • The 5 Key Dimensions Of Service Innovations
  • The Dynamics Of Service Versus Servitude Versus Slavery
  • How To Create A World Class Culture Of Service Excellence In Your Organization
  • The Analogy Of The Stars Revisited
  • The Selfless Selfish Orientation Of Service Excellence Experiment
  • “As You Make Your Bed…” – Living Service Excellence As A Choice With Direct Consequences

This life changing and perspective shaping initiative is expertly run as a series of …

  • Illuminating introductions
  • Engaging Dialogues
  • Interactive games & exercises
  • Thought provoking debriefs
  • Open questions & answer sessions
  • Reflection time-outs
  • Relevant case studies
  • Enriching assignments
  • Feedback loops

Your lead facilitator for this world class initiative is Manoj Sharma.

Who is Manoj Sharma?

Manoj Sharma is a World Class Organization Strategist. He assists organizations, teams and individuals to be financially and non-financially wealthier through a series of incredibly “spot on”, fully customized strategic initiatives. Mr. Sharma is also the Founder, CEO and Head of Faculty of DifferWorld.com, an international strategic profitability, performance and fulfillment consultancy. Over the years Mr. Sharma has earned a reputation for not just being a global thought leader, but also his reputation for delivering world class initiatives that assist the global who’s who win in their fields of endeavour is fast becoming legendary.

Mr. Sharma has extensively worked with tier one organizations and leaders across Asia, Europe, Oceania and The Middle East, as a Strategic Consultant, Executive Director, Group Business Development Director, Marketing & Communication Director, Content Director and more. As such he brings with him a truly global perspective with an intimate appreciation of local challenges.

What can Manoj Sharma Do For You?

Mr. Sharma specializes in assisting organizations, teams and individuals boost their profitability, performance and fulfillment levels through a combination of world class strategic consultations, keynotes, coaching, training & development seminars, workshops, courses, programs and other initiatives.

Who Are Some Of The Organizations He Has Assisted?

His initiatives have exponentially benefited some of the top global brands such as:

Accenture, Alcatel, American Express, A&W Restaurants, Cisco Systems, Civil Aviation Authority of Singapore, Civil Service College, Cargotec, CitiBank, Daikin Industries, DBS Vickers Securities, Deutsche Bank, FedEx, Fuji Xerox, General Electric, Hewlett-Packard, Hiab, HSBC, IBM,
Infocomm Development Authority of Singapore, Intel, JP Morgan, Kalmar, KFC, KPMG, Lee Kuan Yew School of Public Policy, Long John Silver’s, MacGregor, Merrill Lynch, Microsoft, Nokia, Singapore Ministry of Education, Motorola, National University of Singapore, Nanyang Technological University, Philips, Pizza Hut, PricewaterhouseCoopers, Raffles International, Reuters, Samsung, Singapore Airlines, Singapore Economic Development Board, Singapore General Hospital, Singapore Indian Chamber of Commerce and Industry, Singapore Institute of Management, Singapore Management University, Singapore Technologies, Singapore Tourism Board, Starbucks, ST Microelectronics, Sumitomo Mitsui Banking Corp, Sybase, Taco Bell, The Coca-Cola Company, The Walt Disney Company, Union Bank of Switzerland, United Overseas Bank Kay Hian, Young Arab Leaders, and more

See Manoj Sharma’s list of clients and partners

How Many People Has Manoj Sharma Worked With?

To date Manoj has worked with more than 80,000 individuals globally, from senior leaders onwards, across diverse industries and has professionally coaching more than 700 people.

Want to get in touch with Manoj Sharma?