Professional Coaching Tools for Dialoguing with your Teams by Manoj Sharma
January 27, 2007
As a leader and a professional coach you need to dialogue at different levels to promote profitability, performance and fulfillment. This is best done by building trust and rapport based on truth.
Here are some highly useful tools to assist you to do that as and when required.
The CORE Model
This tools will help a professional coach determine what to communicate!
C – Changes taking place
O – Objectives, targets, strategies, resources and key performance indexes
R – Reasons behind these courses or actions and decision making process
E – Effect on customers, individuals, teams, organisation and stakeholders
The DIRECT Model
This tool provides a structure and guideline on how to initiate open and truthful dialogue!
D – Discuss all facets of the situation with people at various levels to get perspectives
I – Invite questions, suggestions, thoughts, opinions, solutions, alternatives, etc.
R – Recognize the merits of ideas objectively with the target in mind. This is regardless of whether they agree or disagree with your own and even the sources of the ideas.
E – Enable and empower others to act by engaging them in all stages of the process. This will only happen if you engage them and encourage them to be stakeholders in the final outcome. Naturally this will only happen if they see a clear win in it for themselves.
C – Changes are to be addressed with as much transparency and as soon as possible.
T – Translate difficult information into easily understandable language using analogies and examples as often as possible.
The TRUST Model
Trust as you are now clear is a key component of professional coaching as it is in other facets of life. Here is a tool set to enhance you ability to do so.
T – Trust comes from being straight forward, open, honest and candid.
R – Recognize people’s needs and assist to meet them with no agenda except to assist them and build trust.
U – Usual, consistent, predictable and clearly pre-communicated behaviour builds trust.
S – Sourcing value systems, elaborating your own through listening, dialoguing and questioning let’s people know where you are coming from and let’s them know where they are coming from. This eliminates conflict and builds trust.
T – Truth more than anything else said with compassion regardless of the effect you fear it might have builds trust along with making and keeping your agreements.
The HEAR Model
This is a model to improve listening skills.
H – Honour another person’s point of view and voice
E – Echo what other’s are saying to you to ensure you are listen to their intention and not your own evaluation.
A – Ask, ask, ask! Ask questions to eliminate all doubt. Better to explain why you are asking truthfully and communicate how this benefits the person being asked and ask then to risk assumption and pay the price of misunderstanding.
R – Respond without prejudice and the need to be defensive.
The OPEN Model
This model will assist you to keep communication channels open so a healthy, meaningful dialogue can continue to take place.
O – Professional Coaches are open to feed-back and feed-forwarding. Be willing to listen.
P – Patience is a virtue. Listen patiently do, give people time to speak, do not jump the gun even if you are running out of time or have heard it all before.
E – Empathy. Do your best to put yourself in the other person’s shoes and take a look at it through their eyes. You do not have to agree but it is always worth your while to empathize.
N – Needs are different from wants and desires. Focus on people’s real needs and do your best to address them. Wants and desires are only of any use ones basic needs are addressed. Times of prosperity are when you do your best to cater to wants and desires, otherwise bring attention to needs.
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