The ROI Of Social Media
October 23, 2010
The ROI Of Social Media
Great List Of Social Media Guidelines And Policies For Organizations
October 23, 2010
Great List Of Social Media Guidelines And Policies For Organizations
Government Social Media Policies
Agencies Social Media Policies
Business Social Media Policies
Consumer Social Media Policies
Healthcare Social Media Policies
Full List Of Social Media Policies
US Government And Agencies On Social Media
October 23, 2010
US Government And Agencies On Social Media
FaceBook Pages
- http://www.facebook.com/government – Facebook and GovernmentFacebook Page
- http://www.facebook.com/WhiteHouse – The White HouseFacebook Page
- http://www.facebook.com/USAgov – USA Gov Facebook Page
- http://www.facebook.com/usdos – State Department Facebook Page
- http://www.facebook.com/USDA – US Department of Agriculture – Facebook Page
- http://www.facebook.com/EPA – US Environmental Protection Agency – Facebook Page
- http://www.facebook.com/FBI – Federal Bureau of Investigations (FBI.gov) Facebook Page
- http://www.facebook.com/FEMA – Federal Emergency Management Administration
- http://www.facebook.com/CDC – Center for Diseases Control Facebook Page
- http://www.facebook.com/libraryofcongress – The Library of Congress Facebook Page
- http://www.facebook.com/peacecorps – Peace Corps Facebook Page
- http://www.facebook.com/nasa.gov – NASA Facebook Page
- http://www.facebook.com/HUD – U.S. Department of Housing and Urban Development
- http://www.facebook.com/DOJ – US Department of Justice Facebook Page
- http://www.facebook.com/VeteransHealth – Veterans Administration Facebook Page
- http://www.facebook.com/USarmy – US Army Facebook Page
- http://www.facebook.com/marinecorps – United States Marine Corps Facebook Page
- http://www.facebook.com/UScoastguard – U.S. Coast Guard Facebook Page
- http://www.facebook.com/USairforce – United States Air Force Facebook Page
- http://www.facebook.com/TheNationalGuard – The National Guard Facebook Page
- http://www.facebook.com/realwarriors – US Department of Defense Facebook Page
- http://www.facebook.com/energysavers.gov – U.S. Department of Energy Facebook Page
- http://www.facebook.com/college.gov – US Department of Education Facebook Page
- http://www.facebook.com/H1N1flu – Flu.gov Facebook Page
- http://www.facebook.com/serve – Serve.gov Facebook Page
- http://www.facebook.com/AIDS.gov – AIDS.gov Facebook Page
Twitter Accounts
- http://twitter.com/whitehouse – The White House Twitter profile – WhiteHouse.gov
- http://twitter.com/Disabilitygov – Disability.gov
- http://twitter.com/TheJusticeDept – Department of Justice – Justice.gov
- http://twitter.com/RedCross – American Red Cross – redcross.org
- http://twitter.com/USArmy – United States Army – army.mil
- http://twitter.com/NSF – National Science Foundation – NSF.gov
- http://twitter.com/uscoastguard – US Coast Guard -
- http://twitter.com/womenshealth – Womens Health -
- http://twitter.com/NASA – National Aeronautics and Space Administration – NASA.gov
- http://twitter.com/peacecorps – Peace Corps
- http://twitter.com/OPM – Office of Personnel Management – OPM.gov
- http://twitter.com/Greenversations – Environmental Protection Agency – EPA.gov
- http://twitter.com/USGS – United States (US) Geological Survey – USGS.gov
- http://twitter.com/BusinessDotGov – US Small Business Administration – Business.gov
- http://twitter.com/femainfocus – Federal Emergency Management Agency – FEMA.gov
- http://twitter.com/oceanexplorer – National Oceanic and Atmospheric Administration
- http://twitter.com/HolocaustMuseum – National Holocaust Museum – ushmm.org
YouTube Channels
- youtube.com/USEPAgov – US Environmental Protection Agency YouTube Channel
- youtube.com/whitehouse – White House government YouTube Channel
- youtube.com/usedgov – US Department of Education government YouTube Channel
- youtube.com/statevideo – State Department government YouTube Channel
- youtube.com/Americagov
- youtube.com/FEMA – Federal Emergency Management Administration government
- youtube.com/oceanexplorergov – National Oceanic Atmospheric Administration
- youtube.com/FederalStudentAid – U.S. Department of Education YouTube channel
- youtube.com/SocialSecurityOnline – Social Security Administration
- youtube.com/FDICchannel – Federal Deposit Insurance Corporation
- youtube.com/aidsgov government YouTube Channel
- youtube.com/CDCStreamingHealth – Center for Disease Control YouTube Channel
- youtube.com/usnistgov – National Institute of Science and Technology
- youtube.com/SECViews – Securities and Exchange Commission on YouTube
- youtube.com/usgao – US General Accounting Office government YouTube Channel
- youtube.com/uscensusbureau – United States Census Bureau YouTube Channel
- youtube.com/FBIDOTGOV – Federal Bureau of Investigations (FBI) YouTube
- youtube.com/usdacsrees – government YouTube Channel
- youtube.com/VeteransHealthAdmin – Veterans Health Administration YouTube
- youtube.com/NASAtelevision – NASA government YouTube Channel
- youtube.com/FTCvideos – Federal Trade Commission government YouTube Channel
- youtube.com/usda – US Department of Agriculture government YouTube Channel
- youtube.com/USFoodandDrugAdmin – US Food and Drug Administration YouTube
- youtube.com/LibraryOfCongress government YouTube Channel
- youtube.com/USGOVHHS – Health and Human Services government YouTube Channel
- youtube.com/nationalservice government YouTube Channel
- youtube.com/househub Congressional government YouTube Channel
- youtube.com/senatehub Sentatorial government YouTube Channel
- youtube.com/hudgov – US Department of Housing and Urban Development
- youtube.com/FHAHUD government YouTube Channel
- youtube.com/USAspending government YouTube Channel
- youtube.com/ngagov government YouTube Channel
- youtube.com/peacecorps Peace Corps government YouTube Channel
- youtube.com/helpamericavote
- youtube.com/sba – Small Business Administration government YouTube Channel
- youtube.com/USHealthReform
- youtube.com/NIDANIH
- youtube.com/BusinessDotGov
- youtube.com/usgsa
- youtube.com/usdaagscience
- youtube.com/TSAHQpublicaffairs
- youtube.com/USCGImagery – United States Coast Guard YouTube Channel
- youtube.com/ushomelandsecurity – US Department of Homeland Security YouTube
- youtube.com/irsvideos – Internal Revenue Service government YouTube Channel
- youtube.com/usgs – USGS government YouTube Channel
- youtube.com/USCPSC
Examples Of How The US Government Is Using Social Media
October 23, 2010
Examples Of How The US Government Is Using Social Media
The Attitude With Which Governments Need To Embrace Social Media
October 23, 2010
The Attitude With Which Governments Need To Embrace Social Media
How To Increase The Usability Of Your Government Site
October 23, 2010
How To Increase The Usability Of Your Government Site
How To Use Plain Language On Government Websites
October 23, 2010
How To Use Social Media Strategically In Government
October 23, 2010
How To Use Social Media Strategically In Government
Peter Ho’s 3 Strategic Thrusts For Singapore’s E-Gov Masterplan
October 23, 2010
Peter Ho’s 3 Strategic Thrusts For Singapore’s E-Gov Masterplan
Singapore’s next e-Government masterplan will facilitate and enable this major shift from a “Gov-to-You” mindset to a “Gov-With-You” mindset – to fuel innovation and to encourage co-creation. The vision for the next masterplan is of a collaborative government that co-creates and connects with the people. To achieve this vision, the new masterplan will focus on three strategic thrusts.
Thrust 1: Co-creating for Higher Value
Firstly, the public sector will work together with the private and people sectors to co-create for higher value. Today’s public services are pre-dominantly delivered in one direction – from government to the customer. Although there are processes for public consultation and feedback from the ground, for the most part, public services are largely conceptualised and developed within and by the public sector. However, this mindset of “Government knows best” is irrelevant in today’s world where citizens and businesses can easily access much of the information that governments used to monopolise and control in the past.
In his 1980 book, “The Third Wave”, the noted futurologist Alvin Toffler (who also authored the book “Future Shock”) coined the term “prosumer”. He predicted that the role of producers and consumers would blur and merge. Indeed, today’s consumers and citizens are much more sophisticated than in the past. They are no longer satisfied to passively accept generic products and services. They know better and they demand better – and they want to have a say in how things are done. This is the reality that public sector agencies will have to come to terms with. To this end, they will have to tap into the wisdom of crowds, into the knowledge and capabilities that reside in the private and people sectors. Together they will co-develop and deliver effective services to meet the customers’ needs.
Collectively, government agencies are custodians of vast databases of information that can be tapped on to create useful services. ACRA, which is the Singapore government agency that regulates companies and businesses, has a long and successful track record in opening up business data to private sector to provide value-added information services. One of their more recent innovations is BizFinx, under which ACRA makes use of standard xBRL data formats to collaborate with private sector companies to provide business analytics services.
Another example is the Land Transport Authority which collaborated with Google to combine live traffic feeds and public transportation data with Google Maps to provide an integrated service for commuters and motorists for travel planning.
These are examples of co-creation and innovative PPP models. There is scope to do much more. There is potential to open up common applications. An example is SingPass, the single authentication for government e-services. SingPass has been extended to private sector transactions as well for the benefit of consumers. DP Credit Bureau uses SingPass to verify the identity of the person requesting for an online personal credit report. This is a non-government service by a private sector company.
Under the next e-government masterplan, the idea of government-as-a-platform will be further advanced to enable more data – both spatial and textual data – to be shared. Programmes, schemes and even contests will be held to encourage the use of such public data to create innovative services to bring greater value to citizens and businesses.
Thrust 2: Connecting for Active Participation
Besides seeking to co-create in service delivery, a collaborative government actively seeks to connect with its citizens and involve them in shaping public policies. This is our second thrust – Connecting for Active Participation.
Social networking tools such as blogs, Youtube, Facebook and Twitter are excellent channels for mass collaboration and reaching out to large segments of the population quickly and efficiently. Singapore government agencies are beginning to use such social networking tools to extend their reach to connect with citizens – in spite of uncertainties, unknowns and even risks involved. Even some of our government ministers are discussing their respective ministry’s plans and thinking through blogs.
But as we push the envelope to exploit technology, we must also look out for the pitfalls. At the end of the day, technology is just an enabling tool that can equally be exploited for either the good or the bad. For instance, while the Internet provides an excellent platform for disseminating information and getting feedback from the ground, public officers need to develop the instinct to separate the “noise” from genuine feedback. There is also the danger of succumbing to pressure from the vocal minority and doing what is popular as opposed to what is right for the country.
We also need to be mindful of the new digital divide separating the digital natives and the digital migrants. There may be segments of the population that may not be able to, or prefer not to use, such new media for engaging the government. So we should exploit the new media in such as way that no one is left out or left behind.
Thrust 3: Catalyzing WOG Transformation
While the first two thrusts are focused on the people and private sectors, the third thrust is focused on the public sector itself. It is aimed at catalyzing transformation within the whole-of-government. The public sector must itself lead by example. It must be immersed in the same enabling technologies and culture.
In tandem with the rollout of the Next Generation National Broadband Network, the IDA will design the next generation ICT infrastructure for the whole-of-government. This infrastructure will facilitate mass collaboration, shared systems, services and processes under a Whole-of-Government Enterprise Architecture.
Cloud computing is a concept that is not new to us. For many years, we have operated our own private government cloud providing common ICT infrastructure, applications and services. We will continue to explore and leverage cloud computing and energy-efficient technologies.
Beyond the underlying ICT infrastructure, we will drive innovative applications that will bring about new and enhanced capabilities within the public sector. One focus area will be the use of business analytics to help public sector agencies make sense of the information that they have so as to enhance efficiency and effectiveness as well as deliver new services to the public.
While technology evolves at Internet speed, policy changes tend to lag behind. As a result, organisations and the people’s capacity to embrace and effect change also lag behind. But we are moving into a new era of mass collaboration. There is no turning back – the public sector must keep pace and change with the times. This is quite a big shift in our approach – public sector agencies and officers need to reflect and think about what this means and how it translates into the way they work and interact within agencies, across agencies and with the public.
Concluding Remarks
Public officers and agencies need to be agile and innovative in this complex and fast-changing operating environment. They must be able to deal with uncertainty; to sense and respond; and to be prepared to take calculated risks. To this end, the Singapore Government has been investing in human capital development as well as organisation development.
This is not unique to Singapore and I venture to say that many other governments and public sector administrations are grappling with similar issues. Forums such as this iGov Global Forum create opportunities for us to discuss, share experience and to co-create.
On that note, I wish you all a good day ahead with many interesting and fruitful discussions.
Thanks you.
New Singapore E-Gov Masterplan
October 23, 2010
New Singapore e-Gov masterplan to be more inclusive (EXTRACTIONS)
Veering away from its “Gov-to-You” approach, the new Singapore e-Gov plan will be more inclusive, where the government will co-create and connect with the people more to push for policies.
…Mr Peter Ho, Singapore’s Head of Civil Service … noted that this new “Gov-With-You” mindset must develop. As social networking tools proliferate, the public sector must respond with a quantum leap in the way it serves and interacts with its stakeholders.
“Gov-With-You” will tap into and harness social networking technologies to deliver better and more efficient services to the people.
The next e-Government masterplan, running from 2011 to 2015, aims to maintain this status, and will focus on three strategic thrusts.
Firstly, the public, private and people sectors will work together to co-create for higher value… …to allow the private and people sectors to co-develop and deliver effective services to meet the customers’ needs.
The second thrust of the masterplan – Connecting for Active Participation – seeks to use social networking channels such as blogs, YouTube, Facebook and Twitter to connect with citizens and involve them in the shaping of public policies.
In seeking public participation, Mr Ho cautioned that public officers must be able to separate “noise” from genuine feedback, and to hold fast to what is right for the nation instead of bowing to pressures from a vocal minority. At the same time, they must ensure that no one is left out or left behind.
The third thrust of the masterplan aims to catalyse transformation within the whole of Government. This involves ensuring that the design of the Government’s next generation ICT infrastructure will facilitate mass collaboration, shared systems, services and processes under a Whole-of-Government Enterprise Architecture. It also means exploring and leveraging cloud computing, energy-efficient technologies and even business analytics to help public sector agencies make sense of their information.
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