Customer Service Champions
June 28, 2010
Customer Service Champions
Pigeon Impossible – Giving People (The Customer) What They Want
June 28, 2010
Pigeon Impossible – Giving People (The Customer) What They Want
Thanks Ram for introducing it to me! Appreciated.
Shangri-La Its In Our Nature TV Advertisement
June 28, 2010
Shangri-La “Its In Our Nature TV” Advertisement
A lovely example of “the willingness to put anothers’ interest over one’s own!” as touched on in Creating A World Class Culture Of Service Excellence
Leverage Via The Trim Tab Example by Buckminster Fuller
June 18, 2010
Leverage Via The Trim Tab Example by Buckminster Fuller
“Something hit me very hard once, thinking about what one little man could do. Think of the Queen Mary – the whole ship goes by and then comes the rudder. And there’s a tiny thing at the edge of the rudder called a trim tab. It’s a miniature rudder. Just moving the little trim tab builds a low pressure that pulls the rudder around. Takes almost no effort at all. So I said that the little individual can be a trim tab. Society thinks it’s going right by you, that it’s left you altogether. But if you’re doing dynamic things mentally, the fact is that you can just put your foot out like that and the whole big ship of state is going to go. So I said, call me Trim Tab.”
A Customer’s Experience
June 17, 2010
A Customer’s Experience
Michael Eisner On Failure Is Part Of Success
June 17, 2010
Michael Eisner On Failure Is Part Of Success
How Ritz Carlton Creates A World Class Culture Of Service Excellence
June 17, 2010
How Ritz Carlton Creates A World Class Culture Of Service Excellence
The Ritz Carlton Corporate Video
June 17, 2010
The Ritz Carlton Corporate Video
The Ritz Carlton Quest For Excellence By Simon Cooper
June 17, 2010
The Ritz Carlton Quest For Excellence
A speech from April 2009 made by Simon Cooper, President and Chief Operating Officer of The Ritz-Carlton Hotel Company, In this address Simon Cooper addresses topics such as leadership, customer focus, and workforce focus.
Its All About People Serving People
June 12, 2010
It’s All About People Serving People
“Mr Low (Mr Low Cheong Kee of Home-Fix stores) is beefing up customer service at his stores – an initiative that became a higher priority after a recent study trip to the United States.
‘Singaporeans by nature are more reactive than proactive, so to provide better customer service, we need to change that,’ said Mr Low, who returned from Portland and Seattle two weeks ago.
During the US trip led by Spring Singapore, Mr Low met executives from American corporate giants such as Nike, Nordstrom and Starbucks.
‘They were all very open to sharing and I was really moved by one of the guys from Starbucks who said, ‘It’s about people serving people’,‘ recounted Mr Low.
‘And that is something I have been telling my guys over here ever since I came back.’“
full story at…http://business.asiaone.com/Business/SME%2BCentral/Prime%2BMovers/Story/A1Story20100609-221155.html